Show Tech-Support

A LinkProof device can generate a technical-support file, which you can save to a specified location and send to Radware Technical Support to help diagnose problems.

Using the CLI, the technical-support file includes the following:

The data that Radware Technical Support typically needs to diagnose a problem with a LinkProof device. The data comprises the collected output from various CLI commands.

A record of each configuration change to the device (by any management interface). A device begins storing these records when the device receives its first command. The records are sorted by date in ascending order. When the size of the data exceeds the maximum allowed size (2 MB), the oldest record is overwritten. The entire data is never cleared unless you erase the device configuration.

lp_support.txt — Contains the data that Radware Technical Support typically needs to diagnose a problem with a LinkProof device. The data comprises the collected output from various CLI commands.

auditLog.log — Contains record of each configuration change to the device (by any management interface). A device begins storing these records when the device receives its first command. The records are sorted by date in ascending order. When the size of the data exceeds the maximum allowed size (2 MB), the oldest record is overwritten. The entire data is never cleared unless you erase the device configuration

The structure of each record in the auditLog.log file is as follows:

<dd>-<MM>-<yyyy> <hh>:<mm>:<ss> <Event description>

Example:

06-12-2009 19:16:11 COMMAND: “logout” by user radware via Console

 

 

To generate and download the technical-support file

1.	Select File > Support. The Download Tech Support Info File pane is displayed.

2.	Click Set. A File Download dialog box opens.

3.	Click Open or Save and specify the required information.